Designing Licious’ Seamless POS Experience

Designing Licious’ Seamless POS Experience

by Licious

Platform

DEsktop

My Role

Design Manager

Industry

Retail

Product Duration

1 MONTH
What we did &
why it’s important?

Before launching our first Licious store, we needed a reliable
POS system to manage all in-store transactions and billing.

Relying on a third-party tool would not only increase costs but also limit our ability to customize features specific to our business needs.

To stay cost-efficient and design a solution fully aligned with our workflows, we decided to build the POS system in-house - giving us complete control over functionality, scalability, and future improvements.

OurApproach

OurApproach

OurApproach

Observed real store routines

from opening activities (price updates, device checks) to closing routines.

Studied devices

analyzed the POS hardware, its limitations, and how it influences design choices.

Mapped end-to-end flow

from adding items to billing, applying offers, and handling payments.

Iterated after launch

continuously improved the tool based on real technician feedback.

KeyChallenges

KeyChallenges

KeyChallenges

Seamless Store Opening

Syncing prices across categories and devices in real time for a smooth start.

Simplified Design

Building an interface simple enough for technicians with limited English skills.

Promo & Cashback Integration

Enabling effortless application of promotions and Licious Cash at checkout.

Quick Selection & Easy Payments

Allowing fast item selection with flexible, error-free payment handling.

QUICKSTORESETUP& PRICESYNC

QUICKSTORESETUP& PRICESYNC

QUICKSTORESETUP& PRICESYNC

Automated price updates across categories on single click - System will notify, Sync and update price seemlessly

Daily device health checks (printer, network, POS terminal).

Ensured technicians see the latest info before store opening.

2-STEPSMART SELECTION&BILLING

2-STEPSMART SELECTION&BILLING

2-STEPSMART SELECTION&BILLING

QUICK ITEM SELECTION

Choose products effortlessly using input search or barcode scanner, with easy options to add or remove items.

SEAMLESS CHECKOUT

Pay instantly with applied discounts, offers, or Infiniti Cash, ensuring a smooth and transparent billing experience.

FLEXIBLEPAYMENT FLOWS

FLEXIBLEPAYMENT FLOWS

FLEXIBLEPAYMENT FLOWS

Supported multiple modes: cash, card, UPI based on users convenience

Auto-calculated balances for split payments to avoid manual miscalculations

OFFERS&LICIOUSCASH

OFFERS&LICIOUSCASH

OFFERS&LICIOUSCASH

Easy-to-apply promo codes.

Integration of Licious Cash for repeat customers.

Visual confirmation so technicians & customers see applied discounts instantly.

06

//Stats

Metrics

//Stats

Metrics

0+

Licious Stores Product Cart CTR increased (64.5%) along with Search CTR and 

Grouped Card CTR which result in finding the right fish

0+

Licious Stores Product Cart CTR increased (64.5%) along with Search CTR and 

Grouped Card CTR which result in finding the right fish

0+

Licious Stores Product Cart CTR increased (64.5%) along with Search CTR and 

Grouped Card CTR which result in finding the right fish

0

Third Party Tool Reduced dependency on third-party solutions, saving cost and improving control.

0

Third Party Tool Reduced dependency on third-party solutions, saving cost and improving control.

0

Third Party Tool Reduced dependency on third-party solutions, saving cost and improving control.

0

Easy Customisation Continuously evolving with real store feedback

0

Easy Customisation Continuously evolving with real store feedback

0

Easy Customisation Continuously evolving with real store feedback

More Works

More Works

Let'S WORK

TOGETHER

BASED IN Bangalore,

India

Design Leader
Product Designer

If you’re looking for a designer who can solve business challenges through thoughtful UX, feel free to reach out.

Let'S WORK

TOGETHER

BASED IN Bangalore,

India

Design Leader
Product Designer

If you’re looking for a designer who can solve business challenges through thoughtful UX, feel free to reach out.

Let'S WORK

TOGETHER

BASED IN Bangalore,

India

Design Leader
Product Designer

If you’re looking for a designer who can solve business challenges through thoughtful UX, feel free to reach out.

Let'S WORK

TOGETHER

If you’re looking for a designer who can solve business challenges through thoughtful UX, feel free to reach out.

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